Shipping policy

Shipping Policy

This policy applies to orders from the official Sealand Government Website, sealandgov.org, operated by Sealand Services Ltd, 95A Prince Avenue, Southend-on-Sea, SS2 6RL, United Kingdom. Last updated: 30 September 2026.

Where we ship

The Principality of Sealand ships worldwide to more than 200 countries and territories. Digital Noble Title packs and E-Citizenship are delivered digitally and carry no shipping charge.

Shipping costs

Shipping costs are calculated at checkout from your destination and the items in your order, and are shown before you pay. Shipping is charged on all physical orders.

Dispatch from the United Kingdom

Items dispatched by the Sealand Government, including Noble Title packs, flags, the Sealand Constitution, stamps, identity cards and selected apparel, are sent by Royal Mail from the United Kingdom.

  • Orders placed before 12:00 (UK time) on a business day are usually dispatched the same day.
  • Orders placed after 12:00, at weekends or on UK bank holidays are dispatched on the next business day.
  • There is no dispatch at weekends or on UK bank holidays.

Digital Noble Title deeds

Digital (Eco) Noble Title deeds are processed within 1 to 2 working days and are not sent by email. To access your documents, sign in to your account on sealandgov.org and open Digital Downloads. Orders placed at weekends are processed on Monday.

Identity cards

Sealand Identity Cards and E-Citizenship Physical Cards are processed as soon as your Yoti identity verification is complete, then dispatched by Royal Mail with tracking in line with the dispatch times above.

Made-to-order items

Some apparel and merchandise is made to order by our print partners and ships directly from their production facilities. These items are produced after you order, may take longer to arrive and may arrive in a separate parcel from the rest of your order.

Delivery times

Royal Mail delivery aims, counted in working days after dispatch and excluding bank holidays:

  • United Kingdom: Royal Mail Tracked 24, aiming for delivery the next working day
  • Europe: 3 to 5 working days
  • Rest of the world: 5 to 7 working days

Delivery times are carrier estimates, not guarantees. Customs checks and local delivery conditions can add time.

Tracking

All orders dispatched by the Sealand Government are sent with Royal Mail tracking, except where tracking is not available in the destination country. You receive your tracking number by email when your order ships. Made-to-order items receive separate tracking from our print partners.

Christmas delivery

For delivery before Christmas Day, place your order before 12:00 (UK time):

  • United Kingdom: 3 working days before Christmas Day
  • Europe: 7 working days before Christmas Day
  • USA, Asia and rest of the world: 9 working days before Christmas Day

This year's exact dates are published at sealandgov.org/pages/christmas-delivery. Over the festive period, orders are dispatched on every working day except the Christmas Day, Boxing Day and New Year's Day bank holidays. Digital Noble Title deeds continue to be delivered to your account throughout, and made-to-order items follow our print partners' own holiday deadlines. Sealand ID cards are dispatched once Yoti identity verification is complete, so the Christmas dates apply from verification, not from ordering.

Customs, duties and taxes

International orders leave the United Kingdom with a customs declaration. Import duties and taxes are not collected at checkout. Your country's customs authority or delivery company may charge import VAT or sales tax, duties and a handling fee on delivery, and these are the customer's responsibility. For customers in the European Union, import VAT applies to every parcel, whatever its value.

Some countries require an identification number for customs clearance, entered at checkout: China (Resident Identity Card or passport number), South Korea (PCCC or passport number) and Brazil (CPF, CNPJ or passport number). Please check this number carefully. It cannot be edited after your order is placed, and parcels without it may be returned or destroyed by customs.

Address accuracy

Please check your shipping address before completing your order. If you notice an error, email contact@sealandgov.org immediately with your order number. Addresses can be changed until your parcel is collected by Royal Mail, usually around 14:00 (UK time) on the day of dispatch.

Lost, delayed or damaged parcels

  • Not arrived: if your parcel has not arrived 10 working days after dispatch, email contact@sealandgov.org with your order number. We will check your delivery details and send a replacement free of charge.
  • Damaged or incorrect: email us as soon as possible with your order number. We may ask for a photograph, and we will send a replacement.
  • Returned undelivered: if a parcel is returned to us, we will send it again free of charge.

Returns

For returns and refunds, please see our Refund Policy.

Contact

Email: contact@sealandgov.org

Support hours: Monday to Friday, 09:00 to 17:00 (UK time). We aim to reply within 24 hours on working days.

Sealand Government