Refund policy

Returns and Refund Policy

This policy applies to orders from the official Sealand Government Website, sealandgov.org, operated by Sealand Services Ltd, 95A Prince Avenue, Southend-on-Sea, SS2 6RL, United Kingdom. Last updated: 30 September 2026.

Contact us first

If anything about your order is not right, please email contact@sealandgov.org with your order reference number and a few details before sending anything back. Most issues can be resolved quickly and personally, whether that is correcting a name, updating a Noble Title or replacing an item.

Returns

You can request a return within 30 days of receiving your item. Items should be returned in the condition you received them, unused and in their original packaging. Your order reference number is your proof of purchase, so no receipt is needed.

Once we have confirmed your return, please send it to:

Sealand Returns
95A Prince Avenue
Southend-on-Sea
SS2 6RL
United Kingdom

Return postage is arranged and paid for by the customer. We recommend using a tracked service and sending us the tracking number or proof of postage, so we can follow your return and process it promptly.

Noble Titles and personalised items

Noble Titles are personalised with the names you provide. If you need a name corrected, would like a different Noble Title or are unhappy with your order for any reason, please contact us. Every request is handled individually, and we will always look for the right solution with you.

Changing your order

If you would like a different item, Noble Title or name, contact us rather than placing a new order. Many changes can be made without a return at all.

Damaged, faulty or incorrect items

Please check your order when it arrives and email contact@sealandgov.org as soon as possible if an item is damaged, faulty or incorrect. We may ask for a photograph, and we will send a replacement free of charge.

Items that cannot be returned

Gift cards and sale items cannot be returned.

E-Citizenship

E-Citizenship is a subscription that you can cancel at any time to stop future payments, using the link in your order confirmation email. For details, see our Subscription Policy.

Your statutory rights

If you live in the United Kingdom or the European Union, you have the right to cancel your order within 14 days of receiving it, without giving a reason. Items must be returned in the condition you received them, unused and in their original packaging. This right does not apply to items personalised to your specification, such as Noble Title deeds bearing your name, or to digital content once you have started to access it, but please contact us in any case: we will always try to help. This policy does not affect your statutory rights.

Refunds

Once we have received and checked your return, we will let you know whether your refund has been approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may take a few extra days to process it. If more than 15 business days have passed since your refund was approved, please contact us.

Contact

Email: contact@sealandgov.org

Support hours: Monday to Friday, 09:00 to 17:00 (UK time). We aim to reply within 24 hours on working days.

Sealand Government